Field Service Engineer Manager - Semiconductor
Field Service Engineer Manager - semiconductor industry. Our client seeks an experienced Manager for the Field Service Engineer team in Ireland. We are looking for someone who can lead a great team of engineers, with a focus on customer relationships and maintaining high safety standards. In this role you will be a prime interface with internal teams such as Tech Support, HR, Finance, Spares etc. Key Responsibilities: Safety- Follows all safety protocol and possesses a strong commitment to safety awareness and incident free culture. Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions. Zero injuries or violations. Understand Safety class requirement for your team and proactive involvement in safety walks and other company campaigns. Quality- Understand the internal Quality Management customer program. Support your team in tracking, use methodology such as 8D, AAR and other related quality follow up. Be knowledgeable and understand the key performance indicator matrix for your area. Customer- Develop and maintain good customer relationships with all relevant customer representatives at all times, at all levels. Customer Service & Spares contractual metrics. Finance- Responsible for Installation and Warranty and Ramp Management within your team. Schedule and monitors costs of start-up, warranty, paid service, contract service margin. P&L management and cost reduction initiatives. Position and partner with Sales team to sell Commercial Service Agreements across as many platforms as possible to customers. People- Manages, coaches and directs all customer engineers in the assigned equipment/toolsets. Responsible for people management, salary planning, career planning, corrective actions where necessary, establishes objectives, performance appraisals and employee development. Actively involved in the site hiring process. Manages accuracy, understanding and update of Customer Engineer hours tracking. Communication- Prime interface with the Product Divisions: Tech support, training, spares, Finance, HR. Executes relevant escalation procedures in place. Planning- Resource planning, hiring & training to support new fab & sustain existing fab, on time & in budget. Collaborate often and early with installation team to ensure successful factory ramp plan. Provides support plan for system sales to Service Management, Sales, Field Engineering. Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification. Technical- Documents all aspects of equipment performance, recommending product improvements through appropriate channels. Ensures that all engineering work is documented. Interested applicants should have: Flexibility to travel within region and globe as required. Supervisory experience and people management experience. Prior commercial knowledge, ideally within semiconductor or comparable industry. Excellent customer management skills and excellent communication skills. Ability to plan, forecast and achieve business goals. Strong organisational/ interpersonal/ leadership skills. Proven capability to organise and manage multiple technical and management projects with successful results. Self-starter with ability to work on own initiative with minimal supervision. Ability to manage ambiguity and change. Strong analytical skills.
23 days ago