Customer Support Engineer
Customer Support Engineer (semiconductor. In this role your core responsibilities will include: • Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro-optical and electro-mechanical equipment at customer site. • Representing the company to the customer and accountability for customer satisfaction with service. • Co-ordinating actions with customers to minimise downtime. • Preparation of field service reports on customer support activity and providing documentation to other supporting functions on re-occurring problems. • Interface with technical support, engineering and manufacturing engineering on maintenance procedures and equipment reliability. Interested applicants should have: • Good practical skills on electronic, electrical, pneumatic, mechanical assembly. • Ability to read and work with engineering drawings, schematics and technical manuals. • Excellent analytical problem solving skills. • Good presentation and communication skills. • Ability to work in a team within a multi-cultural environment. • Ability to work under pressure. • Bachelor’s Level Degree in Electronics or Electrical Engineering or equivalent. • Availability to travel to other European sites as part of normal duties. • Availability for extensive training periods in USA /Asia. • Proficiency in MS office tools. The position offers the opportunity to develop and use troubleshooting skills and experience on curative and preventive intervention. Interested candidates should be hands-on, interested in learning new things, and keen on communicating both with customers and internally. This job originally appeared on RecruitIreland.com.
9 days ago